Ken Wilson
As a seasoned UX director with over 25 years of experience across diverse industries, I specialize in delivering compelling digital experiences that harmoniously integrate user needs with strategic business objectives.
Summary
As a seasoned UX director, I bring extensive experience in leading multidisciplinary teams, crafting compelling user experiences, and aligning design strategies with evolving customer needs.
My passion for leveraging human-centered design principles and emerging technologies positions me to thrive in dynamic environments where creativity and collaboration flourish.
Experience Design Leadership
I've championed and mentored global design teams, instilling a culture of empathy and innovation.
Customer Experience Strategy
I lead and facilitate CX strategies to optimize interactions and drive business success.
Workshop Design and Facilitation
I craft collaborative workshops, fostering creativity and enhancing service design outcomes.
Creative Direction
I excel in creative direction, shaping innovative solutions and captivating user experiences.
Experience
Throughout my professional journey, I've had the opportunity to immerse myself in diverse industry segments and engage with a wide array of clients.
From automotive and real estate to healthcare and beyond, I've navigated the intricacies of various sectors, gaining valuable insights into their unique challenges and opportunities.
Industry Exposure
My leadership experience extends across product teams and agencies, ensuring long-term strategic alignment and exceeding expectations in corporate and client engagements. Below are a few of the companies I've collaborated with.
My Latest Work
GM Energy's Public Charging initiative helps GM EV owners find, charge, and pay for public charging services with ease and convenience.
Perry Homes, a prominent luxury home builder, partnered with Merkle for a comprehensive digital transformation and service design initiative.
National Car Rental partnered with Merkle Inc to develop a holistic strategy that enabled and focused their design and technical efforts.
Resume Highlights
I lead user-centered design processes, aligning UX strategies with business goals, resulting in client growth and steady revenue. Collaborating with decision makers, I integrate research insights for strategic, data-driven design decisions.
Led a UX/UI team through the lifecycle of a cloud-based inventory management platform. Designed for small-to-medium sized businesses, the platform unifies wholesale, distribution, and digital commerce to better serve customers.
Provided impactful mentorship and support to a dynamic team of senior and junior designers, fostering skill development, boosting collaboration, and ultimately elevating the overall design proficiency of the team.
Partnered with internal stakeholders to guide the end-to-end process of conceptualizing, prototyping, testing, iterating, and building enterprise software, delivering solutions aligned with business objectives.
Led cross-functional agile teams in the strategic implementation of user experience (UX) design, resulting in a significant reduction in launch times for new product features and improvements.
Executed end-to-end design processes, from concept ideation and mood board creation to final asset production, demonstrating proficiency in design tools and a meticulous attention to detail.
Oversaw daily operations for a dynamic team of designers, researchers, and front-end developers, optimizing workflow efficiency and ensuring the consistent delivery of design solutions.
Produced comprehensive design deliverables, including wireframes, user flows, mockups, visual design comps, and interactive prototypes, adhering to industry standards and project requirements.
Collaborated closely with the art director and editorial staff during all design stages and led redesign of website from initial concept through beta period culminating in successful launch